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07 3733 1760
yourCare 1 | Distinction at Home Care | NDIS Provider Brisbane, QLD

Department of Veterans' Affairs (DVA) Approved Provider

As an approved DVA provider we are delighted to offer our wonderful veterans overnight care, palliative care and nursing and support care to thank them for their efforts to protect Australia.

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07 3733 1760
Carer chatting with a smiling veteran wearing his service medals at home
Veterans chatting together over a cup of tea
Collage of smiling people from diverse backgrounds and abilities

Inclusive Care

We Work With People

We work with people from all walks of life and all circumstances, without judgement or prejudice. Our team is passionate about an inclusive society, and we are here to help.

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Let us treat your loved ones like family. Call us directly

07 3733 1760
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Make an Enquiry

Send Us A Message

We’d love to hear from you. Tell us a little about the support you’re looking for and our team will be in touch.

We’ll only use your details to respond to your enquiry.

DAHC · SUPPORT AT HOME, DVA AND NDIS

Report an incident or a change in health

Tell us when something has happened, nearly happened, or when a client seems different from usual. Clients, families and DAHC staff can all use this form. It takes about 5 minutes.

Is someone in danger right now? Call 000 first.

This form is not watched around the clock. If you are worried today, also phone DAHC on 07 3733 1760.

STEP 1

Who is filling in this form?

Staff: this form does not replace a phone call. If a client is unwell or has changed, phone the RN (or on-call RN) first using ISBAR (WIN003-1). Then complete this form before the end of your shift. This form is the online Part A of FRM006-1 Incident Form.

STEP 2

What are you telling us about?

Please also phone us today.

Tell the RN or Head of Clinical Governance straight away. Do not question the client in detail or clean up (PRO006-3, WIN026-1).

Please also phone us today.

Call DAHC on 07 3733 1760. If the person is in danger, call 000. You can also contact the Older Persons Advocacy Network on 1800 700 600.

STEP 3

About the client

STEP 4

When and where

STEP 5 (INCIDENTS)

What type of incident? Tick all that apply

Staff only. This matches FRM006-1 section A3.

STEP 5 (CHANGE IN HEALTH)

What has changed? Tick all that apply

Compare with how the person usually is. You do not need to know what is wrong.

If the person talks about not wanting to live and could act on it now, call 000 and stay with them. You can also call Lifeline on 13 11 14.

STEP 6

Tell us what happened

Facts only: what happened before, during and after; what you saw and heard. Put what people said in quotation marks.

What did you see or notice? How is it different from usual?

STEP 7

Who have you told?

STEP 8

Your details

We collect this information to keep clients safe and to meet our obligations under the Aged Care Act 2024 and Aged Care Rules 2025. It is kept securely and only shared with people who need it to respond, or where the law requires. See our Privacy Policy (POL008).
DAHC · SUPPORT AT HOME, DVA AND NDIS

Complaints, feedback and compliments

We want to hear from you, good or bad. Clients, families, staff and anyone in the community can use this form. You will never be treated unfairly for raising a concern.

Is someone in danger right now? Call 000 first.For anything urgent, phone DAHC on 07 3733 1760. This form is checked during business hours.
STEP 1

Who is filling in this form?

STEP 2

What would you like to tell us?

Want to report wrongdoing confidentially?If you are raising a serious concern about wrongdoing and want whistleblower protection under the Aged Care Act 2024, please do not use this form. Contact the Head of Clinical Governance directly on [HoCG PHONE / EMAIL]. Your disclosure will be recorded separately and confidentially (FRM007-3).
STEP 3

Tell us about it

Please also phone us today on 07 3733 1760. If someone is in danger, call 000. If you think a client is being hurt or neglected, you can also use our Report an incident or change in health form.
STEP 4

About you

You do not have to give your name. We can still act on what you tell us, but we will not be able to tell you the outcome.

You can also go outside DAHC at any time. You do not have to complain to us first.
  • Aged Care Quality and Safety Commission: 1800 951 822, agedcarequality.gov.au
  • Older Persons Advocacy Network (free advocacy): 1800 700 600
  • NDIS participants: NDIS Quality and Safeguards Commission, 1800 035 544
  • Interpreter (TIS National): 131 450 · National Relay Service: 133 677

We collect this information to respond to you and to improve our services, as required by the Aged Care Act 2024 and Aged Care Rules 2025. It is kept securely and shared only with people who need it to respond, or where the law requires. Raising a concern will never affect your services. See our Privacy Policy (POL008).